Customer Support Associate

About the role

When a session is missed, a payment fails or a founder is unsure which mentor to pick, they write to support. A clear, quick answer at that moment decides whether they book again.

You will handle chat and email for both founders and mentors, and you will be the person who tells the product team what keeps going wrong.

What you'll do

• Answer founder and mentor queries over chat, email and WhatsApp
• Handle reschedules, refunds and payment issues within our policies
• Help founders choose a mentor when they are unsure where to start
• Log recurring problems with enough detail for engineering to act on
• Keep our help articles accurate as the product changes

You may be a fit if

• You have 1+ years in a customer-facing support role
• You write clear, polite English; Hindi or another Indian language helps
• You stay calm with an upset user and still follow the policy
• You are available for a rotating weekend shift